Onsite IT Field Technician - Hands-On Support

firstPRO, Inc; Springfield (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

A technology services company is seeking an IT Technician in Springfield, MA. This role involves on-site support and maintenance of computer hardware and software, ensuring high customer service. Candidates should have CompTIA A+ certification or equivalent experience and be proficient in Office 365 and Active Directory. The position offers a contract to hire opportunity, working five days per week on-site.

Qualifications

• CompTIA A+ certification or 3 years equivalent hands-on computer experience.
• Experience supporting Office 365 and working with remote support tools.
• Proficiency in Active Directory and experience with collaboration software.

Responsibilities

• Provide IT support and maintenance for hardware and software.
• Ensure high-quality customer service for clients on-site.
• Handle on-call support and equipment troubleshooting.

Skills

CompTIA A+ certification or 3-year equivalent hands-on computer experience

Office 365 System Support

Proficiency working in Active Directory

Remote Support Tools (TeamViewer, Bomgar, Quick Assist)

Experience with Collaboration Software (Microsoft Teams, Zoom, WebEx, etc)

Job description

A technology services company is seeking an IT Technician in Springfield, MA. This role involves on-site support and maintenance of computer hardware and software, ensuring high customer service. Candidates should have CompTIA A+ certification or equivalent experience and be proficient in Office 365 and Active Directory. The position offers a contract to hire opportunity, working five days per week on-site.