Campus IT Support Specialist – Classrooms & Labs

Sandburg; Galesburg (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

A community college is seeking a Technical Support Specialist to provide essential technical support and system maintenance across campuses. The role involves resolving hardware and software issues, supporting classroom technology, and offering outstanding customer service to faculty, staff, and students. Candidates should have an associate’s degree in Information Technology and two years of relevant experience. Knowledge of Windows and macOS, as well as strong communication skills, are crucial. The position may require working overtime as necessary.

Qualifications

• 2+ years of experience providing technical support in a networked environment.
• Knowledge of computer hardware and operating systems.
• Demonstrated ability to troubleshoot technical issues.

Responsibilities

• Provide first-level technical support for hardware and software.
• Respond to helpdesk tickets and resolve issues.
• Support classroom technology and network device deployment.
• Document activities and maintain knowledge base.

Skills

Technical support

Customer service

Problem-solving

Communication skills

Familiarity with Active Directory

Basic networking

Spanish proficiency

French proficiency

Education

Associate's degree in Information Technology

Bachelor's degree preferred

Tools

Windows

macOS

Microsoft 365

PowerShell

Job description

A community college is seeking a Technical Support Specialist to provide essential technical support and system maintenance across campuses. The role involves resolving hardware and software issues, supporting classroom technology, and offering outstanding customer service to faculty, staff, and students. Candidates should have an associate’s degree in Information Technology and two years of relevant experience. Knowledge of Windows and macOS, as well as strong communication skills, are crucial. The position may require working overtime as necessary.