Senior IT Support Analyst — On‑Site Tech Pro
American Public Media Group
14 days+
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Benefits offered by this job
Job summary
A prominent media organization is seeking a Sr Tech Support Analyst to provide on-site technical support and ensure smooth IT operations. The ideal candidate will have a Bachelor's degree in a related field, at least 3 years of IT experience, and strong troubleshooting skills. Responsibilities include managing hardware, supporting SaaS applications, and educating staff on technology. The position offers a competitive salary and comprehensive benefits, emphasizing a collaborative work environment.
Qualifications
- Bachelor’s degree in computer engineering, computer science, MIS, or equivalent experience.
- 3+ years of hands-on IT experience, including desktop and laptop support.
- Experience administering a hybrid Active Directory / Azure Active Directory.
Responsibilities
- Troubleshoot and implement solutions to technology-related issues.
- Provide support for SaaS applications such as Office365 and SharePoint.
- Manage lifecycle of client hardware assets.
Skills
Troubleshooting skills
Strong knowledge of Windows 11
Experience with Microsoft 365
Interpersonal skills
Problem-solving skills
Education
Bachelor’s degree in computer engineering, computer science, MIS
Tools
Microsoft Entra ID
TCP/IP network tools
Multi-function printers
Active Directory
Job description
A prominent media organization is seeking a Sr Tech Support Analyst to provide on-site technical support and ensure smooth IT operations. The ideal candidate will have a Bachelor's degree in a related field, at least 3 years of IT experience, and strong troubleshooting skills. Responsibilities include managing hardware, supporting SaaS applications, and educating staff on technology. The position offers a competitive salary and comprehensive benefits, emphasizing a collaborative work environment.
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