Senior IT Support Analyst — On‑Site Tech Pro

American Public Media Group; Saint Paul (MN); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical plans with HSA and FSA options

403(b) Retirement Plan

Paid parental and caregiver leave

Vacation and sick time

Employee Assistance Program

Job summary

A prominent media organization is seeking a Sr Tech Support Analyst to provide on-site technical support and ensure smooth IT operations. The ideal candidate will have a Bachelor's degree in a related field, at least 3 years of IT experience, and strong troubleshooting skills. Responsibilities include managing hardware, supporting SaaS applications, and educating staff on technology. The position offers a competitive salary and comprehensive benefits, emphasizing a collaborative work environment.

Qualifications

• Bachelor’s degree in computer engineering, computer science, MIS, or equivalent experience.
• 3+ years of hands-on IT experience, including desktop and laptop support.
• Experience administering a hybrid Active Directory / Azure Active Directory.

Responsibilities

• Troubleshoot and implement solutions to technology-related issues.
• Provide support for SaaS applications such as Office365 and SharePoint.
• Manage lifecycle of client hardware assets.

Skills

Troubleshooting skills

Strong knowledge of Windows 11

Experience with Microsoft 365

Interpersonal skills

Problem-solving skills

Education

Bachelor’s degree in computer engineering, computer science, MIS

Tools

Microsoft Entra ID

TCP/IP network tools

Multi-function printers

Active Directory

Job description

A prominent media organization is seeking a Sr Tech Support Analyst to provide on-site technical support and ensure smooth IT operations. The ideal candidate will have a Bachelor's degree in a related field, at least 3 years of IT experience, and strong troubleshooting skills. Responsibilities include managing hardware, supporting SaaS applications, and educating staff on technology. The position offers a competitive salary and comprehensive benefits, emphasizing a collaborative work environment.