On-Site IT Support Analyst — Fast Issue Resolution

Mbi Llc; Colonial Heights (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology support firm in Virginia is looking for a Tier 1 Technical Support Specialist. The role involves troubleshooting Windows and macOS environments, maintaining detailed logs, and assisting users with remote desktop tools. Candidates should possess strong communication, empathy, and multitasking abilities, with at least an Associate’s degree in IT. This is an on-site position requiring the ability to lift equipment up to 30 lbs, ensuring effective performance in a hands-on environment.

Qualifications

• Hands-on experience troubleshooting Windows/Mac environments.
• Understanding of IT security principles and data privacy standards.
• Experience with Active Directory or Azure AD.

Responsibilities

• Act as primary filter for incoming technical requests.
• Maintain detailed logs of all interactions.
• Use remote tools to assist users.

Skills

Communication Skills

Empathy & Patience

Active Listening

Clear Communication

Multitasking

Education

Associate’s degree in Information Technology or related field

Tools

Windows 10/11

macOS

Microsoft 365

Job description

A technology support firm in Virginia is looking for a Tier 1 Technical Support Specialist. The role involves troubleshooting Windows and macOS environments, maintaining detailed logs, and assisting users with remote desktop tools. Candidates should possess strong communication, empathy, and multitasking abilities, with at least an Associate’s degree in IT. This is an on-site position requiring the ability to lift equipment up to 30 lbs, ensuring effective performance in a hands-on environment.