Onsite IT Support Technician

AXA Professionals; Michigan; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Job summary

AXA Professionals is seeking a qualified IT technician to provide onsite hardware/software support, diagnose and repair end-user systems, printers, and network connectivity, with emphasis on Windows environments. The role requires prior desk-side experience and strong customer service skills.

The position includes benefits and opportunities for professional development within the company, with a focus on delivering reliable IT support to corporate clients.

Qualifications

• 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10.
• Experience troubleshooting and replacing hardware on Lenovo PCs.
• Experience using Active Directory.
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client.
• Experience troubleshooting wireless connectivity issues.
• Quality Customer Service skills.
• VPN experience.
• Experience with basic hardware printer support.
• Experience with Symantec products including Endpoint Protection, BitLocker, SCCM, and RDP.

Responsibilities

• Provide hardware/software support services to onsite client including break/fix.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.
• Diagnose printer and other peripheral device failures and implement repair solutions.
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network.
• Provide hardware/software support services to onsite client including break/fix.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.
• Diagnose printer and other peripheral device failures and implement repair solutions.
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network.

Skills

Desk-side support

Windows OS

Active Directory

Office Suite

Network connectivity

VPN

Security tools

RDP

Tools

Active Directory

SCCM

BitLocker

Lync

Outlook 2016

OWA

Job description

AXA Professionals is seeking a qualified IT technician to provide onsite hardware/software support, diagnose and repair end-user systems, printers, and network connectivity, with emphasis on Windows environments. The role requires prior desk-side experience and strong customer service skills.

The position includes benefits and opportunities for professional development within the company, with a focus on delivering reliable IT support to corporate clients.