Desktop Support Engineer - Onsite & Remote IT Help

Axiom Technologies Pty Ltd.; Charlotte, Northern (NC, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Axiom Technologies is seeking a capable Desktop Support Technician to provide onsite and on-call end-user assistance within the organization's computing environment. You will ensure timely and accurate service delivery, supporting desktops, laptops, printers, and mobile devices.

Responsibilities include handling requests via ticketing systems, installing and maintaining OS and software, troubleshooting hardware and software issues, configuring new workstations, and supporting remote users with

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Networking basics

Ticketing systems (ServiceNow Zendesk,

JIRA

Communication skills

Troubleshooting

Education

Bachelor's degree in Computer Science/IT or related field

Tools

Active Directory

Group Policy

SCCM

Intune

JAMF

Job description

Axiom Technologies is seeking a capable Desktop Support Technician to provide onsite and on-call end-user assistance within the organization's computing environment. You will ensure timely and accurate service delivery, supporting desktops, laptops, printers, and mobile devices.

Responsibilities include handling requests via ticketing systems, installing and maintaining OS and software, troubleshooting hardware and software issues, configuring new workstations, and supporting remote users with