Desktop Support Specialist - Multi-Platform & On-Site

Axiom Technologies; Indiana (PA); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Axiom Technologies seeks an experienced IT Desktop Support specialist to join our team. You will provide on-site and on-call assistance to end users, handling desktops, laptops, printers, and mobile devices with timely ticketing and clear communication.

You will install and maintain OSes, troubleshoot hardware and software, configure new hires, manage assets, and support remote users via VPN. Strong English communication and teamwork are essential.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 3+ years of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Experience in Bitlocker, Reimaging of Laptop, BSOD, OS Installation, End User Support, Asset Management.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Networking basics

Ticketing systems

Education

Bachelor’s degree in CS/IT or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies seeks an experienced IT Desktop Support specialist to join our team. You will provide on-site and on-call assistance to end users, handling desktops, laptops, printers, and mobile devices with timely ticketing and clear communication.

You will install and maintain OSes, troubleshoot hardware and software, configure new hires, manage assets, and support remote users via VPN. Strong English communication and teamwork are essential.