Senior IT Helpdesk Technician - Onsite & AV Support

International Executive Service Corps

Seattle (WA)

On-site

USD 39,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Competitive pay

401k with employer match

Paid time off

Medical/dental/vision

Parental leave

Commuter benefits

Pet insurance

Learning opportunities

Job summary

McKinstry is seeking a Senior Helpdesk Technician to deliver hands-on support to employees in Seattle and remote sites. You will resolve hardware, software, and systems issues with a focus on customer experience and effective prioritization.

Ideal candidates have 5+ years of deskside support, strong Windows 10/11 and Microsoft 365 knowledge, and experience with SCCM/Intune and Azure AD. On-call rotation and in-office 7:00 AM–3:30 PM shifts in Seattle are required.

Qualifications

5 years of helpdesk or deskside support experience; deskside/field preferred.
Strong knowledge of Windows 10/11 and Microsoft 365.
Experience with endpoint management tools SCCM/Intune and Azure AD.
Ability to support AV systems for meetings and events.
Excellent verbal communication, especially with senior leaders.

Responsibilities

Provide in-person and phone-first technical support to staff in Seattle and remote locations.
Perform new hire builds, PC replacements, imaging, and software deployments.
Troubleshoot Windows OS, Microsoft 365/Office apps, and related tools.
Manage endpoints with SCCM/Intune and Azure AD.
Handle printer support and general deskside hardware issues.
Participate in on-call rotation and respond to escalated issues.
Assist with light project management and documentation.