Onsite IT Support Specialist - DC Contract-to-Hire

TEKsystems; Washington (District of Columbia); On-site; USD 88,166,400 - 92,574,720; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation

Job summary

TEKsystems in Washington, DC is seeking an experienced IT Support Specialist for a contract-to-hire role. You will resolve hardware/software issues, manage tickets, and coordinate with vendors to ensure high availability of technology services for end users.

Responsibilities include multitasking in a fast-paced environment, documenting issues clearly, and driving process improvements. This onsite position offers a comprehensive benefits package.

Qualifications

• Bachelor’s degree in Computer Science, MIS or OR a significant equivalent experience.
• Minimum of 2 years of relevant technology support experience.
• Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools.
• Demonstrates strong customer service skills and excellent oral and written communication ability. Includes exemplifying a professional image that supports the vision of future service and the ability to provide multi‑channel support in a rapidly changing technology environment.
• Demonstrated analytical and problem‑solving abilities including sound judgment/decision‑making skills.
• High degree of initiative and motivation including willingness to seize opportunities to identify, help drive and implement process/service improvement and innovation.
• Strong attention to detail including proficiency in clear and understandable ticket documentation.
• Ability to diffuse/resolve escalations, resolve complex issues.

Responsibilities

• Resolve technical issues and provide implementation support using knowledge of computers, devices, hardware, software, OS, and LAN.
• Provide technical support in fast-paced environment while multitasking and reprioritizing.
• Communicate with management on volatile situations and take ownership.
• Apply best practices to support software/hardware solutions to high availability.
• Escalate with HQ teams and vendors to resolve issues.
• Increase proficiency through education and training.
• Instruct local office clients on optimal technology use, in-person and virtually.
• Advocate for end-user technology needs and coordinate cross-team resolutions.
• Develop relationships with Development/Infrastructure/Product to improve efficiency.
• Contribute to process/service improvement ideas with guidance from senior members.
• Vendor management of 3rd party tech solutions providers.
• Project management of local tech implementations and upgrades, including reporting to leadership.

Skills

Desktop

Windows 10

Troubleshooting

Active Directory

Service desk

Office 365

Hardware

ServiceNow

Technical support

Imaging

Help desk support

Customer service

Education

Bachelor’s degree in Computer Science, MIS or OR a significant equivalent experience

Job description

TEKsystems in Washington, DC is seeking an experienced IT Support Specialist for a contract-to-hire role. You will resolve hardware/software issues, manage tickets, and coordinate with vendors to ensure high availability of technology services for end users.

Responsibilities include multitasking in a fast-paced environment, documenting issues clearly, and driving process improvements. This onsite position offers a comprehensive benefits package.