Onsite IT Support Specialist – Windows, Network & Devices

AXA Professionals; Auburn Hills (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

AXA Professionals in Auburn Hills, MI, seeks a skilled desk-side support specialist to provide hardware/software support to onsite users, perform break/fix, and diagnose end-user system failures. You will troubleshoot printers and peripherals and ensure network connectivity from PC to the network.

Candidates should have 3+ years in corporate desk-side support, strong Active Directory, and experience with Microsoft Office 2007/2016, Lync, OWA, and Outlook 2016, VPN, and Symantec Endpoint

Qualifications

• 3+ years corporate desk-side support experience.
• Experience troubleshooting hardware on Lenovo PCs.
• Experience using Active Directory.
• Experience supporting Microsoft Office 2007/2016 including Lync, OWA, and Outlook 2016 client.
• Troubleshooting wireless connectivity issues.
• VPN experience.
• Experience with Symantec Endpoint Protection, BitLocker, SCCM, and RD.

Responsibilities

• Provide hardware/software support services to onsite client including break/fix.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.
• Diagnose printer and other peripheral device failures and implement repair solutions.
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network.

Skills

Desk-side support

Windows troubleshooting

Active Directory

Microsoft Office (2007/2016)

VPN

Printer support

SCCM

Symantec Endpoint Protection

Tools

Lenovo hardware

Remote Desktop (RD)

BitLocker

Job description

AXA Professionals in Auburn Hills, MI, seeks a skilled desk-side support specialist to provide hardware/software support to onsite users, perform break/fix, and diagnose end-user system failures. You will troubleshoot printers and peripherals and ensure network connectivity from PC to the network.

Candidates should have 3+ years in corporate desk-side support, strong Active Directory, and experience with Microsoft Office 2007/2016, Lync, OWA, and Outlook 2016, VPN, and Symantec Endpoint