Onsite Field Support Technician II - Endpoints & AD Expert

Valid8 Financial, Inc.; Rockford (IL); On-site; USD 50,000 - 75,000; Full time

Job summary

Valid8 Financial, Inc. is looking for a Full-Time Onsite Technical Support professional to assist clients with various IT challenges. This role involves deploying Windows workstations, troubleshooting hardware, supporting Active Directory, and providing Microsoft 365 assistance. Candidates must have 2 to 4 years of relevant experience and be US-based.

The ideal applicant will excel in communication under pressure and demonstrate a strong understanding of networking and endpoint security practices. The position may involve up to 10% regional travel to support clients.

Qualifications

• Experience with Windows 10 and Windows 11 imaging and troubleshooting.
• Competency in Active Directory operations.
• Ability to perform Group Policy troubleshooting.
• Administrative skills in Microsoft 365.
• Experience supporting printers and peripherals.
• Basic knowledge of networking principles.
• Understanding of endpoint security practices.
• Discipline in ticket management using PSA tools.
• Effective communication under pressure.

Responsibilities

• Deploy and image Windows workstations to standards.
• Troubleshoot workstations and local networking issues.
• Support printers across common office brands.
• Perform Active Directory user support operations.
• Provide Microsoft 365 end-user support.
• Deliver remote assistance when necessary.
• Manage tickets from intake to resolution.
• Apply endpoint-layer security hygiene.
• Document procedures and issues clearly.
• Verify network configurations and escalate where necessary.
• Prepare workstations for new hires.

Skills

Windows 10 and Windows 11 support

Active Directory user support

Group Policy

Microsoft 365 administration

Printer and peripheral support

Basic networking

Endpoint security hygiene

PSA ticketing discipline

End-user communication

Education

2 to 4 years of onsite IT support experience

US-person status

Tools

Jira Service Management

Job description

Valid8 Financial, Inc. is looking for a Full-Time Onsite Technical Support professional to assist clients with various IT challenges. This role involves deploying Windows workstations, troubleshooting hardware, supporting Active Directory, and providing Microsoft 365 assistance. Candidates must have 2 to 4 years of relevant experience and be US-based.

The ideal applicant will excel in communication under pressure and demonstrate a strong understanding of networking and endpoint security practices. The position may involve up to 10% regional travel to support clients.