Desktop Support Specialist - Flexible, Travel-Ready

Axiom Technologies; Brighton (CO); On-site; USD 42,000 - 66,000; Full time

Job summary

Axiom Technologies in Colorado is seeking an IT helpdesk/desktop support specialist to deliver onsite and on-call assistance to end-users, ensuring timely, accurate service delivery and high customer satisfaction. You will resolve issues across Windows 7/10/Office 2010‑365, manage asset inventory, and communicate status clearly to clients, while adhering to SLA guidelines and safety policies.

Travel to client locations as needed and perform preventive maintenance, repairs, and basic IT

Qualifications

• At least two of the following qualifications: BE/CS, BTech/CS, MCA; or professional certs like MCP or CompTIA A+

Responsibilities

• Provide first/second level support and issue resolution.
• Accept and deliver service calls within the established SLA.
• Meet customer service satisfaction criteria per guidelines.
• Install, upgrade, and troubleshoot Windows desktops (XP, 7, 8.1, 10) and Office 2010–365; Cisco Jabber and other approved apps.
• Complete real-time reporting of all calls per policy.
• Follow policies, guidelines, and documents to ensure client service success.
• Ensure asset and inventory control with prompt parts turnaround.
• Provide timely communication on issue status and resolution.
• Demonstrate analytical, troubleshooting and problem-solving skills.

Skills

Analytical skills

Troubleshooting

Client communication

Travel to client sites

IT infrastructure basics

Education

B.E./B.Tech CS

MCA

CompTIA A+

MCP

Job description

Axiom Technologies in Colorado is seeking an IT helpdesk/desktop support specialist to deliver onsite and on-call assistance to end-users, ensuring timely, accurate service delivery and high customer satisfaction. You will resolve issues across Windows 7/10/Office 2010‑365, manage asset inventory, and communicate status clearly to clients, while adhering to SLA guidelines and safety policies.

Travel to client locations as needed and perform preventive maintenance, repairs, and basic IT