Onsite IT Support Specialist: End-User & Office Tech

MetroSys, Inc.; Washington (District of Columbia); On-site; USD 45,000 - 70,000; Full time

Job summary

MetroSys, Inc. is seeking an Onsite IT Support Technician to deliver hands-on end-user support in a corporate environment. You will maintain desktops, laptops, mobile devices and printers, while resolving OS, software and network issues on-site.

You will manage device lifecycles, support conference room technology and assist with IT projects, moves, and equipment replacements with a strong focus on customer service.

Qualifications

• 1–5 years in Desktop Support, Field Services or End User Computing.
• Experience with Windows, macOS, Linux, Microsoft 365, printers and mobile devices.
• Basic networking knowledge: switches, routers, Wi‑Fi and office infrastructure.
• Ability to image, deploy and support enterprise endpoint devices.
• Strong customer service, troubleshooting and communication skills.
• Willingness to travel between local offices when required.

Responsibilities

• Provide onsite end-user support for desktops, laptops, mobile devices, printers and peripherals.
• Troubleshoot hardware, software, OS, M365 and network connectivity issues.
• Provision and deprovision devices and user accounts, replace loaner equipment.
• Support office networking, Wi‑Fi, VOIP, AV and conference room tech.
• Assist with office moves, hardware refreshes and IT projects.
• Maintain ticketing records and document IT processes.

Skills

Desktop Support

End User Computing

Customer Service

Troubleshooting

Communication

Education

CompTIA A+ or Network+

Enterprise endpoint support certification

Tools

Microsoft Intune

Jamf

SCCM

ServiceNow / Jira

Job description

MetroSys, Inc. is seeking an Onsite IT Support Technician to deliver hands-on end-user support in a corporate environment. You will maintain desktops, laptops, mobile devices and printers, while resolving OS, software and network issues on-site.

You will manage device lifecycles, support conference room technology and assist with IT projects, moves, and equipment replacements with a strong focus on customer service.