Onsite IT Support Specialist – Windows & Network

Stefanini Group; Greensburg (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) plan

Healthcare benefits

Job summary

Stefanini Group is seeking an experienced IT Helpdesk/Desktop Support professional to provide hands-on hardware and software support to an onsite client in Greensburg, Indiana. You will diagnose and repair end-user systems, printers, and peripherals, while ensuring reliable PC-to-network connectivity.

The role requires strong Windows 7/10 knowledge, Active Directory, Office suite expertise, and familiarity with VPN, SCCM, and Symantec Endpoint Protection.

Qualifications

• 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10.
• Experience troubleshooting and replacing hardware on Lenovo PCs.
• Experience using Active Directory.
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client.
• Experience troubleshooting wireless connectivity issues.
• Quality Customer Service skills.
• VPN experience.
• Experience with basic hardware printer support.
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP.

Responsibilities

• Provide hardware/software support services to onsite client including break/fix.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.
• Diagnose printer and other peripheral device failures and implement repair solutions.
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network.

Skills

Windows 7/10 support

Desk side support

Active Directory

Microsoft Office 2007/2016

Lync/Outlook integration

Wireless connectivity

VPN

Printer hardware support

Symantec Endpoint Protection

SCCM

RDP

Tools

SCCM

RDP

VPN

Job description

Stefanini Group is seeking an experienced IT Helpdesk/Desktop Support professional to provide hands-on hardware and software support to an onsite client in Greensburg, Indiana. You will diagnose and repair end-user systems, printers, and peripherals, while ensuring reliable PC-to-network connectivity.

The role requires strong Windows 7/10 knowledge, Active Directory, Office suite expertise, and familiarity with VPN, SCCM, and Symantec Endpoint Protection.