Onsite IT Support Technician II

Stefanini North America and APAC; Springfield (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Tuition reimbursement

Medical, dental and vision insurance

Job summary

Stefanini North America and APAC is seeking an experienced Deskside Technician to provide Windows, software and hardware support onsite in a corporate environment. The role focuses on hands-on hardware repairs, software installations, asset management, and end‑user assistance.

Candidates should have 1+ year field service experience, excellent troubleshooting, the ability to work collaboratively under pressure, and comfort with tools like SCCM/Intune; a technical certification is preferred.

Qualifications

• 1+ years corporate deskside support experience.
• Willing to embrace AI and IT health monitoring tools.
• Excellent troubleshooting capability.
• Ability to stay composed under dynamic, rapid-response user support.
• Experience with Microsoft Office/Office 365.
• Experience with imaging software and data migration (SCCM/Intune).
• Experience with endpoint protection and encryption (BitLocker).
• Familiarity with remote desktop support tools.

Responsibilities

• Provide Windows, software, and hardware support onsite in a corporate environment.
• Stage, provision, and deploy IT machines to end users.
• Diagnose, troubleshoot, and implement fixes for a variety of technology.
• Configure, troubleshoot, and deploy mobile devices and AV equipment.
• Troubleshoot VPN and VDI connectivity.
• Follow KB articles and best practices.
• Manage workload via ticketing software.
• Communicate technical information to non-technical audiences.
• Provide Smart Hands remote support for offsite resolver groups.
• Inventory management and asset auditing.

Skills

Deskside support

Troubleshooting

IT asset management

End-user support

Strong communication

Education

High School Diploma or equivalent

Tools

SCCM

Intune

BitLocker

Remote Desktop

Job description

Stefanini North America and APAC is seeking an experienced Deskside Technician to provide Windows, software and hardware support onsite in a corporate environment. The role focuses on hands-on hardware repairs, software installations, asset management, and end‑user assistance.

Candidates should have 1+ year field service experience, excellent troubleshooting, the ability to work collaboratively under pressure, and comfort with tools like SCCM/Intune; a technical certification is preferred.