Onsite IT Support Specialist – Windows & macOS

Experis Technology Group; New York (NY); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(k) Plan

Weekly Pay

Job summary

Experis, a ManpowerGroup brand, is seeking an End User Support Specialist / Client Services Associate to support enterprise Windows and macOS users onsite in New York, NY. The role combines hands-on IT support at the Tech Bar with direct desk-side assistance and issue resolution.

You'll diagnose Tier 1/2 problems, assist with Microsoft 365 apps, device configuration, and endpoint management tools, while delivering high‑touch customer service in a visible, on‑site environment.

Qualifications

• 2+ years of hands-on desktop support or service desk experience.
• Dual OS mastery: Windows and macOS endpoints.
• Strong customer service mindset and face-to-face interaction in a high-visibility environment.
• Proficient troubleshooting of Microsoft 365 apps and collaboration tools.
• Onsite work: 100% on-site in New York, NY.

Responsibilities

• Deliver Tier 1 and Tier 2 support for Windows and macOS devices and peripherals.
• Staff the on-site Tech Bar and provide walk-up diagnostics and quick remediation.
• Troubleshoot Microsoft 365 apps, Wi-Fi/VPN connectivity, and identity/MFA issues.
• Troubleshoot conference room tech and Teams Rooms; assist with room setups.
• Own incidents from first contact to resolution in ServiceNow; document steps for knowledge base.
• Assist with endpoint management tools like Intune, Autopilot, SCCM, or Jamf.

Skills

Customer service

Communication

Interpersonal skills

Face-to-face support

Teamwork

Problem solving

Tools

ServiceNow

Microsoft Intune

Autopilot

SCCM

Jamf

Microsoft 365

Job description

Experis, a ManpowerGroup brand, is seeking an End User Support Specialist / Client Services Associate to support enterprise Windows and macOS users onsite in New York, NY. The role combines hands-on IT support at the Tech Bar with direct desk-side assistance and issue resolution.

You'll diagnose Tier 1/2 problems, assist with Microsoft 365 apps, device configuration, and endpoint management tools, while delivering high‑touch customer service in a visible, on‑site environment.