End User Support Specialist / Client Services Associate (Dual Windows & macOS)

Experis Technology Group; New York (NY); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(k) Plan

Weekly Pay

Job summary

Experis, a ManpowerGroup brand, is seeking an End User Support Specialist / Client Services Associate to support enterprise Windows and macOS users onsite in New York, NY. The role combines hands-on IT support at the Tech Bar with direct desk-side assistance and issue resolution.

You'll diagnose Tier 1/2 problems, assist with Microsoft 365 apps, device configuration, and endpoint management tools, while delivering high‑touch customer service in a visible, on‑site environment.

Qualifications

• 2+ years of hands-on desktop support or service desk experience.
• Dual OS mastery: Windows and macOS endpoints.
• Strong customer service mindset and face-to-face interaction in a high-visibility environment.
• Proficient troubleshooting of Microsoft 365 apps and collaboration tools.
• Onsite work: 100% on-site in New York, NY.

Responsibilities

• Deliver Tier 1 and Tier 2 support for Windows and macOS devices and peripherals.
• Staff the on-site Tech Bar and provide walk-up diagnostics and quick remediation.
• Troubleshoot Microsoft 365 apps, Wi-Fi/VPN connectivity, and identity/MFA issues.
• Troubleshoot conference room tech and Teams Rooms; assist with room setups.
• Own incidents from first contact to resolution in ServiceNow; document steps for knowledge base.
• Assist with endpoint management tools like Intune, Autopilot, SCCM, or Jamf.

Skills

Customer service

Communication

Interpersonal skills

Face-to-face support

Teamwork

Problem solving

Tools

ServiceNow

Microsoft Intune

Autopilot

SCCM

Jamf

Microsoft 365

Job description

End User Support Specialist / Client Services Associate (Dual Windows & macOS)

Location: New York, NY (100% Onsite – 5 Days/Week)

Pay Rate: $30.00 – $40.00 / hour (Strictly Direct W2 Only)

Contract Duration: 6-Month Initial Contract + High Potential for Extension or Contract-to-Hire

Employment Terms: Direct W2 Only (Strictly No C2C, 1099, Corporations, or Third-Party Referrals)

Position Overview

We are seeking a high-touch, customer-focused End User Support Specialist / Client Services Associate for a long-term position in New York, NY. This role delivers visible, hands‑on technology support to enterprise employees across both Windows and macOS environments. Serving as the approachable face of IT, you will split your time between staffing an interactive onsite Tech Bar (walk‑up support center) , delivering direct desk‑side assistance, and resolving escalated Tier 1/2 technical issues. The ideal candidate blends solid dual-OS technical troubleshooting with exceptional customer service skills.

Key Responsibilities

• Dual OS & Hardware Support: Deliver Tier 1 and Tier 2 technical support for enterprise Windows and macOS laptops, desktops, mobile devices, and peripherals (monitors, docks, printers, webcams).
• Tech Bar & Walk‑Up Service: Staff an engaging corporate Tech Bar, providing face‑to‑face diagnostics, quick software remediation, device configurations, and technology coaching.
• Application & Cloud Support: Troubleshoot Microsoft 365 applications (Outlook, Teams, OneDrive, Word, Excel, PowerPoint), connectivity (Wi‑Fi, VPN), identity/MFA authentication, and endpoint security.
• Workplace & Conference Technology: Provide first‑line troubleshooting for conference rooms, Microsoft Teams Rooms, collaboration spaces, and shared office tech.
• Service Management & Ownership: Own incidents and service requests from first contact to resolution using ServiceNow ; document clear troubleshooting steps and contribute to employee‑facing knowledge base articles.
• Endpoint Tools: Assist with endpoint configuration and troubleshooting utilizing tools such as Microsoft Intune, Autopilot, SCCM, or Jamf .

Required Qualifications

• Experience: 2+ years of hands‑on experience in Desktop Support, End User Computing, Client Services, or Service Desk within a corporate environment.
• Dual OS Mastery: Proven, hands‑on capability supporting both Windows and macOS endpoints.
• Service Mindset: Outstanding customer service, communication, and interpersonal skills; comfortable providing face‑to‑face assistance in a high‑visibility environment.
• M335 Expertise: Strong proficiency troubleshooting Microsoft 365 applications and corporate collaboration tools.
• Onsite Presence: Ability to work 100% onsite (5 days/week) in New York, NY, with the physical ability to lift and move standard IT equipment as needed.
• Terms: Must be eligible for direct W2 employment without third‑party sponsorship or corp‑to‑corp arrangements.

Preferred Qualifications

• Prior experience staffing a corporate Tech Bar or walk‑up IT support lounge.
• Hands‑on experience with ServiceNow for incident and request management.
• Exposure to endpoint management platforms (Intune, Jamf, Autopilot, SCCM).
• Relevant industry certifications (CompTIA A+, ITIL Foundation, Apple Device Support, Microsoft 365 Certified).

Benefits

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup

Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

We look forward to speaking with you!