Enterprise IT Support Specialist - End-User Tech

Mastek; Phoenix (AZ); Presencial; USD 52.000 - 70.000; Jornada completa

Descripción de la vacante

Mastek is seeking an IT Client Support Technician in Phoenix to provide multi-channel assistance to enterprise end-users. You will troubleshoot Windows/M365 and macOS environments, deploy and configure PCs, Apple devices, and mobile devices, and document solutions in the knowledge base.

You will record incidents in ITSM tools like ServiceNow or JIRA, perform routine backups, monitor local networks, and support security and access management in collaboration with cross-functional teams.

Formación

• Minimum 2 years of enterprise desktop support experience.
• Proficient in Windows/M365 and macOS Apple environments.
• Experience with enterprise help desk tools like ServiceNow or JIRA.
• Strong communication and problem-solving skills.

Responsabilidades

• Resolve hardware, software, and operational issues for enterprise end-user workstations.
• Install, configure, and re-configure PC, Apple, and mobile devices.
• Record incidents via IT Service Management tools and perform routine system backups.
• Monitor local area networks, replace peripherals, and escalate complex infrastructure issues.
• Write installation procedures and generate knowledge base articles for standardizing technical workflows.
• Partner with cross-functional technical teams to manage end-user access and systems authorization.

Conocimientos

Active listening

Structured debugging

Technical communication

Educación

High School Diploma or GED

Associate’s Degree in Computer Engineering

Herramientas

ServiceNow

JIRA

Active Directory

O365

Antivirus platforms

Virtual Desktops

SaaS tools

Descripción del empleo

Mastek is seeking an IT Client Support Technician in Phoenix to provide multi-channel assistance to enterprise end-users. You will troubleshoot Windows/M365 and macOS environments, deploy and configure PCs, Apple devices, and mobile devices, and document solutions in the knowledge base.

You will record incidents in ITSM tools like ServiceNow or JIRA, perform routine backups, monitor local networks, and support security and access management in collaboration with cross-functional teams.