Onsite IT Support Specialist - Service Desk & Desktop

TEKsystems; Alpharetta (GA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

On-call stipend

Medical, dental & vision benefits

401(k) retirement plan

Job summary

TEKsystems in Alpharetta, GA is seeking an IT Support Technician to provide first-line technical support to associates, document and troubleshoot issues, and drive a positive customer experience. The role splits 60% service desk and 40% local office desktop support, with onsite work daily.

The position is contract-based, onsite in Alpharetta, with hours Monday–Friday 8a–5p PT and an on-call schedule. A weekly on-call stipend is provided, typically with potential overtime.

Qualifications

• First point of contact for IT support and assist with associates' technical needs.
• Document all work during support calls and escalate as needed.
• Operate within defined standards and service level agreements.
• Maintain timely communication with customers.
• Perform on-call responsibilities as part of a weekly rotation.

Responsibilities

• Serve as the first point of contact for IT support and assist with the associates technical needs.
• Properly document all work performed during support calls and perform proper escalation procedures, as needed.
• Operate within defined standards and service level agreements.
• Maintain timely and concise communication with customers.
• Perform tasks on special projects and duties.
• Perform on-call responsibilities as a part of a weekly team rotation (approximately every 6 weeks)

Skills

Support

Troubleshooting

Customer service

Active directory

Help desk

Windows

Service desk

Servicenow

Phone support

Job description

TEKsystems in Alpharetta, GA is seeking an IT Support Technician to provide first-line technical support to associates, document and troubleshoot issues, and drive a positive customer experience. The role splits 60% service desk and 40% local office desktop support, with onsite work daily.

The position is contract-based, onsite in Alpharetta, with hours Monday–Friday 8a–5p PT and an on-call schedule. A weekly on-call stipend is provided, typically with potential overtime.