Elite Service Desk & Desktop Support - Onsite

Tier4 Group; Atlanta (GA); On-site; USD 34,000 - 55,000; Full time

Job summary

Tier4 Group is seeking a polished Service Desk Analyst / Desktop Support Engineer to support 500+ employees at a financial organization from Midtown Atlanta, GA. This is an onsite, long-term contract role with standard weekdays and occasional schedule flexibility.

You will provide onsite and remote support, resolve hardware/software/OS issues, manage deployments, and collaborate with IT teams to drive initiatives, including Microsoft 365, Intune, and VDI environments.

Qualifications

• 5+ years in service desk, desktop or end-user support.
• Experience remote and hands-on deskside support.
• Imaging, deploying, configuring Windows workstations.
• Troubleshooting hardware, software, OS issues.
• Strong customer service and communication skills.
• Experience with Microsoft 365 environments.
• Ability to explain technical concepts to non-technical users.
• Experience in ITSM/ticketing systems.
• Proactive troubleshooting and ownership mindset.
• Ability to work independently and in a team.

Responsibilities

• Provide onsite and remote end-user support.
• Deliver white-glove technical support to business users and executives.
• Troubleshoot hardware, software, OS and connectivity issues.
• Image, deploy, and configure desktops, laptops, thin clients, and peripherals.
• Support Microsoft 365 apps and Windows environments.
• Manage software deployments and patching via Intune.
• Use ServiceNow for incidents, assets, and requests.
• Support VDI and virtual infrastructure.
• Assist onboarding and device refresh initiatives.
• Collaborate with infrastructure, asset mgmt, and telecom teams.
• Participate in projects and knowledge sharing.
• Maintain documentation.

Skills

Customer service

Communication skills

Independent worker

Team collaboration

Problem solving

Tools

Intune

Microsoft 365

ServiceNow

BeyondTrust

PDQ Deploy

PDQ Inventory

IGEL

VMware vSphere

VMware Horizon

VDI

Asset management

Patch management

Job description

Tier4 Group is seeking a polished Service Desk Analyst / Desktop Support Engineer to support 500+ employees at a financial organization from Midtown Atlanta, GA. This is an onsite, long-term contract role with standard weekdays and occasional schedule flexibility.

You will provide onsite and remote support, resolve hardware/software/OS issues, manage deployments, and collaborate with IT teams to drive initiatives, including Microsoft 365, Intune, and VDI environments.