IT Help Desk Associate - Frontline Tech Support

Russell Tobin

Alpharetta (GA)

On-site

USD 33,000 - 36,000

Full time

2 days ago

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Benefits offered by this job

401(k) retirement savings plan.

Life & disability insurance.

Employee assistance program and vendor

Career growth opportunities in a_div

Job summary

Pride Global is seeking a motivated Jr. Help Desk professional to join our IT Service Desk in Alpharetta, GA. You will be the first point of contact for users, delivering excellent support for hardware, software, and infrastructure issues in a fast-paced environment.

Responsibilities include diagnosing incidents, communicating empathetically, and escalating when needed while ensuring timely resolution. This role offers a 12-month contract with potential extension and permanent opportunities

Qualifications

High School Diploma or GED required; IT certifications are a plus.
2-5 years of related experience in IT or technical support preferred.
Strong customer service and communication skills.
Ability to troubleshoot complex issues and deliver effective solutions.
Self-motivated, detail-oriented, and able to perform under pressure.
Willing to work variable shifts, including evenings, weekends, and holidays.

Responsibilities

Provide front-line phone, chat, and in-person support to end users.
Diagnose, document, and resolve incidents related to enterprise software, hardware, and infrastructure.
Deliver accurate, empathetic, and professional communication to users.
Escalate unresolved issues as needed while maintaining urgency and professionalism.
Support installations, modifications, diagnostics, and repairs of computer systems and peripherals.
Ensure a positive customer support experience through timely resolution and follow-up.