Onsite IT Help Desk Specialist in Atlanta

American business solutions inc; Atlanta (GA); On-site; USD 25,000 - 39,000; Full time

Job summary

American business solutions inc seeks an IT Help Desk Support Specialist for an onsite role in Atlanta, GA. You will assist with Tier I and II support for end users, manage incidents, and liaise with technical staff to resolve issues. Strong customer service and familiarity with Windows environments and SharePoint/AD are required.

The role emphasizes desk-side support, end-user training, and proactive KPI reporting, with potential for growth in ITIL-aligned operations.

Qualifications

• High school diploma or GED with 2–3 years handling clients or inquiries; a computer-related degree is a plus.

Responsibilities

• Provide on-line and desk side helpdesk support for all users.
• Provide documented service procedures for resolutions.
• Support end user-based systems including applications, devices, and incidents.
• Design, install, and support workstations and enterprise IT systems.
• Install and support Microsoft enterprise products and related services.
• Perform printer installations and toner replacement.
• Provide KPI reports and documentation of system operations.

Skills

Desktop Support

Active Directory

SharePoint Support

Printer support

ServiceNow

Desktop Imaging Management

Inventory Management

Customer service

Education

High school diploma or GED

Technical degree in computer applications

Tools

ServiceNow

SharePoint

Job description

American business solutions inc seeks an IT Help Desk Support Specialist for an onsite role in Atlanta, GA. You will assist with Tier I and II support for end users, manage incidents, and liaise with technical staff to resolve issues. Strong customer service and familiarity with Windows environments and SharePoint/AD are required.

The role emphasizes desk-side support, end-user training, and proactive KPI reporting, with potential for growth in ITIL-aligned operations.