Onsite IT Support Specialist - Proactive Troubleshooter

Mid-America Health Inc; Greenwood (IN); On-site; USD 60,000 - 70,000; Full time

Job summary

Mid America Health is seeking a motivated Technical Support Specialist to join our team in Greenwood, IN. This full-time onsite role rewards problem solving, initiative, and independent work while supporting our staff.

You will manage the IT ticket queue, provide 1st‑ and 2nd‑level support, and troubleshoot Windows devices, Microsoft 365, printers, and mobile hardware, while assisting with security and inventory.

Qualifications

• Associate's or Bachelor's degree in Information Technology or related field, or equivalent work experience.
• Minimum two years of Help Desk or IT Support experience.
• CompTIA A+, Network+, or equivalent certifications (preferred).

Responsibilities

• Manage and prioritize the IT support ticket queue while ensuring timely resolution.
• Provide first- and second-level technical support for field and office staff.
• Troubleshoot Windows computers, Microsoft 365 applications, printers, mobile devices, and business software.
• Provide remote support to users across multiple locations.
• Imaging, configuring, deploying, and maintaining desktop and laptop computers.
• Configure and supporting company-issued mobile phones and tablets.
• Diagnose and resolve printer, peripheral, and hardware issues.
• Perform basic network troubleshooting.
• Monitor EDR for security alerts and escalate security concerns as needed.
• Maintain and track accurate inventory of IT and dental equipment.
• Assist with IT infrastructure projects and technology initiatives.
• Identify recurring issues and recommend process improvements to reduce support requests.

Skills

Troubleshooting

Help Desk experience

Windows devices

Microsoft 365

Mobile hardware

IT support

Education

Associate's or Bachelor's in IT

CompTIA A+

Network+ (preferred)

Job description

Mid America Health is seeking a motivated Technical Support Specialist to join our team in Greenwood, IN. This full-time onsite role rewards problem solving, initiative, and independent work while supporting our staff.

You will manage the IT ticket queue, provide 1st‑ and 2nd‑level support, and troubleshoot Windows devices, Microsoft 365, printers, and mobile hardware, while assisting with security and inventory.