Onsite IT Support Technician: Fast-Paced & Impactful

Corporate Technologies LLC; Indianapolis (IN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Flexible spending accounts

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Cell phone reimbursement

Short Term Disability

Long Term Disability

Pet Insurance

Job summary

Corporate Technologies LLC in Indianapolis, IN is seeking a skilled Remote Support Technician to provide end-user assistance via phone, email and chat. The role focuses on remote troubleshooting of hardware, software and network issues, with strong communication and the ability to work independently in a fast-paced environment.

This is described as a fully onsite position. The successful candidate will document requests in the ticketing system, resolve issues across Windows and macOS, and

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Proven experience in a remote technical support or help desk role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with common software applications and troubleshooting techniques.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple tasks effectively.
• Experience with remote support tools and ticketing systems is a plus.

Responsibilities

• Provide remote technical support to end-users via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist with installation, configuration, and maintenance of computer systems and applications.
• Document support requests, solutions, and procedures accurately in the ticketing system.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Maintain up-to-date knowledge of technology trends and best practices.
• Ensure timely follow-up and resolution of support tickets to meet service level agreements (SLAs).

Skills

Remote support

Windows

macOS

Troubleshooting

Communication

Ticketing

Education

Associate’s degree in IT or related field

Equivalent experience

Tools

Ticketing systems

Remote support tools

Job description

Corporate Technologies LLC in Indianapolis, IN is seeking a skilled Remote Support Technician to provide end-user assistance via phone, email and chat. The role focuses on remote troubleshooting of hardware, software and network issues, with strong communication and the ability to work independently in a fast-paced environment.

This is described as a fully onsite position. The successful candidate will document requests in the ticketing system, resolve issues across Windows and macOS, and