On-Site IT Help Desk Technician (Windows & AD)

Magnolia Health Systems; Indianapolis (IN); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Supplemental Insurance

Life Insurance

Paid Vacation

Attendance Bonus

Weekend Bonus

Holiday Pay

Tuition Assistance

Student Loan Repayment

Career Advancement

Job summary

Magnolia Health Systems in Indianapolis, IN is seeking an IT Help Desk Technician to provide first-line support for hardware, software, and network issues on-site at the corporate office. You will diagnose desktop, laptop, printer, and mobile device problems, manage tickets, assist with onboarding/offboarding, maintain connectivity, enforce security policies, and coordinate with vendors as needed.

This hands-on role requires strong Windows/AD experience and the ability to work across multi-site

Qualifications

• Experience with Windows environments and Active Directory.
• Experience overseeing multi-site operations.
• Healthcare or long-term care IT exposure preferred.
• Vendor management and IT project experience.
• Strong problem-solving and decision-making skills.

Responsibilities

• Provide first-level technical support to end users for hardware, software, and network issues via phone, email, or ticketing system.
• Troubleshoot desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, and maintain operating systems, applications, and user accounts per company standards.
• Manage and prioritize help desk tickets, ensuring timely resolution and proper documentation.
• Assist with onboarding and offboarding, including system access setup and equipment deployment/retrieval.
• Maintain and support network connectivity, including basic Wi-Fi, VPN, and remote access troubleshooting.
• Ensure data security and confidentiality by following company policies.
• Escalate complex technical issues to appropriate internal teams or vendors.
• Maintain inventory of IT equipment and coordinate repairs or replacements.

Skills

Windows Environments

Active Directory

Network Infrastructure

Vendor Management

IT Project Management

Troubleshooting

Problem Solving

Job description

Magnolia Health Systems in Indianapolis, IN is seeking an IT Help Desk Technician to provide first-line support for hardware, software, and network issues on-site at the corporate office. You will diagnose desktop, laptop, printer, and mobile device problems, manage tickets, assist with onboarding/offboarding, maintain connectivity, enforce security policies, and coordinate with vendors as needed.

This hands-on role requires strong Windows/AD experience and the ability to work across multi-site