Onsite Technical Support Specialist

Mid-America Health Inc; Greenwood (IN); On-site; USD 60,000 - 70,000; Full time

Job summary

Mid America Health is seeking a motivated Technical Support Specialist to join our team in Greenwood, IN. This full-time onsite role rewards problem solving, initiative, and independent work while supporting our staff.

You will manage the IT ticket queue, provide 1st‑ and 2nd‑level support, and troubleshoot Windows devices, Microsoft 365, printers, and mobile hardware, while assisting with security and inventory.

Qualifications

• Associate's or Bachelor's degree in Information Technology or related field, or equivalent work experience.
• Minimum two years of Help Desk or IT Support experience.
• CompTIA A+, Network+, or equivalent certifications (preferred).

Responsibilities

• Manage and prioritize the IT support ticket queue while ensuring timely resolution.
• Provide first- and second-level technical support for field and office staff.
• Troubleshoot Windows computers, Microsoft 365 applications, printers, mobile devices, and business software.
• Provide remote support to users across multiple locations.
• Imaging, configuring, deploying, and maintaining desktop and laptop computers.
• Configure and supporting company-issued mobile phones and tablets.
• Diagnose and resolve printer, peripheral, and hardware issues.
• Perform basic network troubleshooting.
• Monitor EDR for security alerts and escalate security concerns as needed.
• Maintain and track accurate inventory of IT and dental equipment.
• Assist with IT infrastructure projects and technology initiatives.
• Identify recurring issues and recommend process improvements to reduce support requests.

Skills

Troubleshooting

Help Desk experience

Windows devices

Microsoft 365

Mobile hardware

IT support

Education

Associate's or Bachelor's in IT

CompTIA A+

Network+ (preferred)

Job description

Mid America Health is growing!

We're looking for a motivated Technical Support Specialist to join our team! This full-time role is ideal for someone who enjoys solving problems, takes initiative, and can work independently while providing exceptional support to our field and office staff. The ideal candidate is a strong troubleshooter who takes ownership of issues, manages priorities effectively, and is always looking for ways to improve the user experience.

This is an onsite position in Greenwood, IN.

Hours: (M-TH) 8am-5pm and (F) 8am-3pm, rotating on call schedule

Location: Onsite in Greenwood, IN

Rate: $60K to $70K/year (DOE)

This position will work under the IT Manager and will primarily be responsible for:

• Managing and prioritizing the IT support ticket queue while ensuring timely resolution
• Providing first and second-level technical support for field and office staff
• Troubleshooting Windows computers, Microsoft 365 applications, printers, mobile devices, and business software
• Providing remote support to users across multiple locations
• Imaging, configuring, deploying, and maintaining desktop and laptop computers
• Configuring and supporting company-issued mobile phones and tablets
• Diagnosing and resolving printer, peripheral, and hardware issues
• Performing basic network troubleshooting
• Monitoring EDR for security alerts and escalating security concerns as needed
• Maintaining and tracking accurate inventory of IT and dental equipment
• Assisting with IT infrastructure projects and technology initiatives
• Identifying recurring issues and recommending process improvements to reduce support requests

Technical Support Specialist Job Requirements:

• Associate's or Bachelor's degree in Information Technology or related field, or equivalent work experience
• Minimum two years of Help Desk or IT Support experience
• CompTIA A+, Network+, or equivalent certifications (preferred)

Technical Support Specialist ideal candidate will possess skills in:

• Excellent troubleshooting, analytical, and problem-solving abilities
• Strong time management skills with the ability to prioritize multiple requests independently
• Ability to explain technical concepts to non-technical staff
• Experience providing remote support to end users
• Experience deploying and supporting Windows computers and peripherals
• Experience supporting printers, scanners, and office equipment
• Basic networking knowledge including TCP/IP, DNS, DHCP, Wi-Fi, and switching
• Experience with Microsoft Intune or other Mobile Device Management (preferred)
• Experience with Microsoft Entra ID, Active Directory, or Microsoft 365 administration (preferred)
• A proactive attitude with the ability to work independently, take initiative, and follow issues through to completion