On-Site IT Support Pro: Empower Teams & Secure Systems

Smithville Communications; United States; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

FREE degree and certificate programs

FREE dental, term life insurance, and:

Low-cost medical, prescription, and;

401(k) with a company match

Health Savings Account with annual

Employee discounts on Smithville

Generous PTO and paid holidays

Ongoing training and development

Job summary

Smithville Communications in Indiana is seeking a Help Desk Technician to support staff with hardware, software, and security needs. This on-site role involves managing end-user devices from configuration to decommissioning and coordinating with vendors on projects.

You will split time across user support, workstation imaging, upgrades, licensing, and research, with travel to other facilities several times per week to set up gear and assist colleagues.

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• 2+ years in hardware installation, troubleshooting, software licensing, and basic network fundamentals.
• Solid knowledge of Windows OS and Active Directory.
• Experience with file encryption and software installation/licensing.
• Excellent communication and customer service skills.
• Strong time-management and prioritization abilities.
• Valid driver’s license with a safe driving record.
• Ability to learn quickly and adapt to new environments.

Responsibilities

• Provide direct user support, troubleshooting hardware and software issues and guiding team members to effective solutions.
• Deliver user education by demonstrating how to effectively use provided tools and technologies.
• Manage workstation image creation, updates, and ongoing maintenance.
• Oversee computer upgrades and deployments, license management, and end-user desk setup and moves.
• Conduct research on security issues, solutions for common problems, and new hardware and software releases.
• Support additional initiatives and projects as assigned.

Skills

Customer service

Time management

Communication skills

Adaptability

Driver's license

Education

High school diploma or equivalent

Associate’s degree in a technical field preferred

Tools

Windows OS

Active Directory

Microsoft Office Suite

Job description

Smithville Communications in Indiana is seeking a Help Desk Technician to support staff with hardware, software, and security needs. This on-site role involves managing end-user devices from configuration to decommissioning and coordinating with vendors on projects.

You will split time across user support, workstation imaging, upgrades, licensing, and research, with travel to other facilities several times per week to set up gear and assist colleagues.