Senior IT Support Specialist: Advanced Desktop & App Issues

AME Group; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Variety of projects

Job summary

AME Group in Indianapolis is seeking an IT Support Specialist II to provide advanced technical support for complex desktop and application issues, take ownership of escalated tickets, and deliver exceptional customer service.

You will troubleshoot, document resolutions, and collaborate with colleagues to improve processes, with a focus on continuous learning and delivering reliable client support.

Qualifications

• Microsoft 365 administration and Exchange Online experience.
• Active Directory administration and Group Policy troubleshooting.
• Advanced desktop/application troubleshooting and problem solving.
• macOS troubleshooting with basic Jamf/MDM knowledge is a plus.

Responsibilities

• Resolve advanced desktop and application issues and manage performance problems.
• Take over escalated tickets from automation systems and provide human-first support.
• Administer Microsoft 365 environments and manage Exchange Online/SharePoint permissions.
• Perform Active Directory tasks including user/group management and GPO troubleshooting.
• Troubleshoot network issues (VPN, DNS/DHCP) and basic diagnostics.
• Document resolutions and create SOPs for consistency and future automation.

Skills

M365 Admin

Active Directory

Desktop Troubleshooting

macOS Troubleshooting

Networking basics

Backup/Recovery

Security awareness

Customer Service

Communication

SOP Development

Team Collaboration

Job description

AME Group in Indianapolis is seeking an IT Support Specialist II to provide advanced technical support for complex desktop and application issues, take ownership of escalated tickets, and deliver exceptional customer service.

You will troubleshoot, document resolutions, and collaborate with colleagues to improve processes, with a focus on continuous learning and delivering reliable client support.