Onsite Technical Support Specialist

Mid America Health,Inc; Greenwood (IN); On-site; USD 60,000 - 70,000; Full time

Job summary

Mid America Health is seeking a motivated Technical Support Specialist for an onsite role in Greenwood, IN. You’ll handle IT support for field and office staff, troubleshoot Windows PCs, Microsoft 365, printers, and mobile devices, and contribute to IT projects while working under the IT Manager.

The ideal candidate has 2+ years of Help Desk experience and relevant IT certifications. Hours are M-TH 8am-5pm, F 8am-3pm with rotating on-call. Salary ranges from $60,000 to $70,000 per year, DOE.

Qualifications

• Associate's or Bachelor's degree in IT or related field or equivalent work experience.
• Minimum two years of Help Desk or IT Support experience.
• CompTIA A+, Network+ or equivalent certifications preferred.

Responsibilities

• Manage and prioritize the IT support ticket queue with timely resolution.
• Provide first and second-level technical support for field and office staff.
• Troubleshoot Windows computers, Microsoft 365 apps, printers, mobile devices, and business software.

Skills

Troubleshooting

Help Desk experience

Remote support

Windows OS

Microsoft 365

Printers & peripherals

Mobile devices

Network basics

Active Directory

Intune

EntraID

Time management

Education

Associate's or Bachelor's in IT or related field

Tools

Microsoft Intune

Microsoft Entra ID

Active Directory

Microsoft 365 admin

Job description

Mid America Health is growing!

We're looking for a motivated Technical Support Specialist to join our team! This full-time role is ideal for someone who enjoys solving problems, takes initiative, and can work independently while providing exceptional support to our field and office staff. The ideal candidate is a strong troubleshooter who takes ownership of issues, manages priorities effectively, and is always looking for ways to improve the user experience.

This is an onsite position in Greenwood, IN.

Hours: (M-TH) 8am-5pm and (F) 8am-3pm, rotating on call schedule

Location: Onsite in Greenwood, IN

Rate: $60K to $70K/year (DOE)

This position will work under the IT Manager and will primarily be responsible for:

• Managing and prioritizing the IT support ticket queue while ensuring timely resolution
• Providing first and second-level technical support for field and office staff
• Troubleshooting Windows computers, Microsoft 365 applications, printers, mobile devices, and business software
• Providing remote support to users across multiple locations
• Imaging, configuring, deploying, and maintaining desktop and laptop computers
• Configuring and supporting company-issued mobile phones and tablets
• Diagnosing and resolving printer, peripheral, and hardware issuesPerforming basic network troubleshooting
• Monitoring EDR for security alerts and escalating security concerns as needed
• Maintaining and tracking accurate inventory of IT and dental equipment
• Assisting with IT infrastructure projects and technology initiatives
• Identifying recurring issues and recommending process improvements to reduce support requests

Technical Support Specialist Job Requirements

• Associate's or Bachelor's degree in Information Technology or related field, or equivalent work experience
• Minimum two years of Help Desk or IT Support experience
• CompTIA A+, Network+, or equivalent certifications (preferred)

Technical Support Specialist Ideal Candidate Will Possess Skills In

• Excellent troubleshooting, analytical, and problem-solving abilities
• Strong time management skills with the ability to prioritize multiple requests independently
• Ability to explain technical concepts to non-technical staff
• Experience providing remote support to end users
• Experience deploying and supporting Windows computers and peripherals
• Experience supporting printers, scanners, and office equipment
• Basic networking knowledge including TCP/IP, DNS, DHCP, Wi-Fi, and switching
• Experience with Microsoft Intune or other Mobile Device Management (preferred)
• Experience with Microsoft Entra ID, Active Directory, or Microsoft 365 administration (preferred)
• A proactive attitude with the ability to work independently, take initiative, and follow issues through to completion