Onsite IT Support Specialist for Executives

TEKsystems; McLean (VA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Job summary

TEKsystems in Mc Lean, VA seeks an IT Customer Support Technician to deliver excellent service, promptly respond to requests, and guide users through hardware and software issues. You will install, upgrade, and decommission devices, including laptops, desktops, printers, and mobile devices, following SOPs.

The role supports executive staff, handles incident and request updates, and participates in on-call rotations.

Qualifications

• Associates Degree in Information Technology or related field preferred.
• Minimum of four years of experience in IT Customer Service is required.
• Strong knowledge of Windows and Mac operating systems and MS Office products.
• Strong knowledge of PC hardware including laptops, desktops, monitors, keyboards, mice, printers, scanners and fax machines and iDevices.
• Basic knowledge of TCP/IP and LAN switches.
• Experience/ability to support executive level staff members; high level of customer service required.

Responsibilities

• Provide excellent service while fulfilling IT customer requests or resolving IT customer problems.
• Respond to requests for technical support in a timely and professional manner and facilitate immediate resolution when possible.
• Perform installations, upgrades, and decommission of IT equipment used by the workforce (laptops, desktops, MFPs, fax machines, mobile devices).
• Follow team policies, processes and procedures; provide technical support for hardware and software.
• Resolve routine hardware and software problems using diagnostic tools; engage other departments for complex issues.
• Image and configure workstations per SOPs; provide support to board members and corporate officials as needed.
• Provide timely and accurate updates to incident, request and problem management systems; on-call shift as assigned.

Skills

Windows and Mac OS knowledge

Microsoft Office Suite

TCP/IP and LAN switches

Executive staff support

Customer service

Education

Associates Degree in Information Technology or related field

Tools

MFP devices

Printers and scanners

Job description

TEKsystems in Mc Lean, VA seeks an IT Customer Support Technician to deliver excellent service, promptly respond to requests, and guide users through hardware and software issues. You will install, upgrade, and decommission devices, including laptops, desktops, printers, and mobile devices, following SOPs.

The role supports executive staff, handles incident and request updates, and participates in on-call rotations.