Healthcare IT Desktop Support Technician

TEKsystems; Washington; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Life Insurance

Disability

HSA

Transit benefits

EAP

PTO

Job summary

TEKsystems is seeking a customer‑focused Desktop Support Technician to deliver hands‑on IT support in a fast‑paced healthcare setting. You will assist end users with hardware deployments, workstation issues, printer problems, and basic network troubleshooting, on‑site and remotely as needed.

The role requires strong Windows troubleshooting, Active Directory administration, and excellent customer service while interacting with physicians, nurses, managers, and staff.

Qualifications

• Experience providing desktop or end-user support.
• Strong Windows troubleshooting skills.
• Hands-on experience with Active Directory user accounts and permissions.
• Experience supporting desktops, laptops, printers, and peripherals.
• Knowledge of basic networking concepts and troubleshooting techniques.
• Experience mapping network drives and printer connectivity issues.
• Excellent customer service and communication skills.
• Ability to manage multiple requests in a fast-paced environment.

Responsibilities

• Provide onsite and remote technical support to end users via in-person visits, phone, email, and ticketing systems.
• Troubleshoot and resolve desktop, laptop, thin client, workstation, and peripheral issues.
• Deploy, configure, upgrade, and support desktop computers and related hardware.
• Install, configure, and troubleshoot multifunction printers and other end-user devices.
• Manage user accounts, permissions, and access requests within Active Directory.
• Troubleshoot basic network connectivity issues, including IP conflicts and printer connectivity.
• Support workstation setups, moves, additions, and equipment replacements.
• Document support activities, resolutions, and procedures accurately.

Skills

Desktop support

Windows troubleshooting

Active Directory

Printer support

Network troubleshooting

Customer service

Communication

Multi-tasking

Tools

Remote Support Tools

Ticket Management Systems

Job description

TEKsystems is seeking a customer‑focused Desktop Support Technician to deliver hands‑on IT support in a fast‑paced healthcare setting. You will assist end users with hardware deployments, workstation issues, printer problems, and basic network troubleshooting, on‑site and remotely as needed.

The role requires strong Windows troubleshooting, Active Directory administration, and excellent customer service while interacting with physicians, nurses, managers, and staff.