Executive Desktop Support Specialist

TEKsystems; Naperville (IL); In loco; USD 34.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental & Vision

401(k)

Descrizione del lavoro

TEKsystems is seeking a Desktop Support Analyst in Naperville, IL to deliver high-touch support for executives and staff. The role covers Windows/macOS troubleshooting, Microsoft 365 support, and AV/meeting-room technology across the organization.

You will provide on-site and remote help desk assistance, manage hardware deployments, and collaborate with infrastructure teams to resolve escalations. This is a contract position with competitive hourly pay.

Competenze

• 3+ years of desktop support or end-user support experience.
• Experience providing executive-level support to VP or C-suite stakeholders.
• Strong troubleshooting for Windows, macOS, printers, and Microsoft 365.
• Experience with AV tech and conference room setups is preferred.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, Wi‑Fi).
• Excellent communication and professional customer service.

Mansioni

• Provide white-glove support to executives and end users in-person and remotely.
• Troubleshoot Windows and macOS devices, including mobile tech.
• Support Microsoft 365 apps (Outlook, Teams, OneDrive, Office).
• Configure and maintain conference room AV and video conferencing systems.
• Document incidents and resolutions in the ticketing system; collaborate with teams.

Conoscenze

Executive-level support

Windows troubleshooting

Microsoft 365

AV technologies

Networking basics

Customer service

Prioritization

Strumenti

Windows & macOS devices

MS 365 suite

Conference room systems

Descrizione del lavoro

TEKsystems is seeking a Desktop Support Analyst in Naperville, IL to deliver high-touch support for executives and staff. The role covers Windows/macOS troubleshooting, Microsoft 365 support, and AV/meeting-room technology across the organization.

You will provide on-site and remote help desk assistance, manage hardware deployments, and collaborate with infrastructure teams to resolve escalations. This is a contract position with competitive hourly pay.