Senior IT Support Engineer — Hybrid, On‑Site & Remote Help

TEKsystems; United States; Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401k match

Paid time off

Hybrid work schedule

Job summary

TEKsystems in Washington, DC is seeking an Expert IT Support Engineer to provide onsite and remote technical support for end-user devices, servers, networks, and applications in a hybrid work environment.

The role emphasizes diagnosing and resolving complex tickets, deploying hardware and software, patch management, and collaboration with Facilities to ensure continuous operations. A Bachelor’s degree and 8+ years of experience are required.

Qualifications

• Experience delivering technical customer support interactions in-person and remotely.
• Experience administering Windows Server OS and related services.
• Strong foundational knowledge across diverse technical platforms.

Responsibilities

• Provide onsite and remote assistance for technical requests and resolve issues.
• Monitor and document support tickets and progress.
• Configure, deploy, and maintain hardware and software across the environment.
• Perform patch management and routine maintenance.
• Coordinate with facilities and vendors for seamless operations.
• Create and update documentation and training guides.

Skills

Windows 11

Zoom

MS Office

Active Directory

Windows Server

Exchange

Networking

Education

Bachelor's degree

Job description

TEKsystems in Washington, DC is seeking an Expert IT Support Engineer to provide onsite and remote technical support for end-user devices, servers, networks, and applications in a hybrid work environment.

The role emphasizes diagnosing and resolving complex tickets, deploying hardware and software, patch management, and collaboration with Facilities to ensure continuous operations. A Bachelor’s degree and 8+ years of experience are required.