IT Support & End-User Specialist

Riverside Recruiting; McLean (VA); On-site; USD 85,000 - 100,000; Full time

Job summary

Riverside Recruiting is seeking an IT Support Technician in McLean, VA for a full-time, direct-hire role. You will provide executive end-user technical support for laptops, mobile devices, and conferencing systems, across Mac and Windows environments, with a focus on prompt, friendly customer service.

The role requires self-motivation, excellent communication, accountability, and strong IT troubleshooting skills. On-site duties in McLean, VA are expected.

Qualifications

• Self-motivated and proactive with a strong sense of ownership.
• Experience providing IT support and troubleshooting for end users.
• Excellent communication skills and customer service mindset.
• Ability to take accountability and follow through on tasks.

Responsibilities

• Provide executive end-user technical support.
• Deliver prompt, friendly customer service.
• Install, configure, troubleshoot, and manage tickets.
• Support laptops, mobile devices, video conferencing equipment.
• Support Mac and Windows environments, including MS Office and conference rooms.

Skills

Self-motivated

IT support & troubleshooting

Exceptional communication skills

Accountability & ownership

Tools

Mac OS

Windows OS

Microsoft Office

Job description

Riverside Recruiting is seeking an IT Support Technician in McLean, VA for a full-time, direct-hire role. You will provide executive end-user technical support for laptops, mobile devices, and conferencing systems, across Mac and Windows environments, with a focus on prompt, friendly customer service.

The role requires self-motivation, excellent communication, accountability, and strong IT troubleshooting skills. On-site duties in McLean, VA are expected.