Onsite IT Support Specialist - End-User Tech Advocate

NPO USA Inc; Lebanon (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Benefits package

401(k)

Paid time off

Medical, dental, and vision insurance

Job summary

NPO USA Inc. in Lebanon, Indiana, is seeking a Deskside Technician to provide support at client locations. This role emphasizes troubleshooting and quick resolution of tech issues while maintaining high-quality customer service.

The ideal candidate will have 2-3 years of desk side support experience, excellent communication skills, and a team-oriented attitude. Comprehensive benefits include 401(k), paid time off, and medical, dental, and vision insurance.

Qualifications

• Two to three years of desk side support experience fixing printers, desktops, and laptops.
• Excellent verbal and written communication skills.
• Ability to lift up to 50 lbs.

Responsibilities

• Provide deskside support to end-users at client location.
• Diagnose and repair end-user system failures.
• Maintain network device connectivity.

Skills

Desk side support experience

Troubleshooting capability

Network troubleshooting

Ability to communicate technical information

Solid documentation skills

Tools

Troubleshooting tools (e.g., IPCONFIG)

Bitlocker and its command console

Networking protocols (DHCP, DNS)

Job description

NPO USA Inc. in Lebanon, Indiana, is seeking a Deskside Technician to provide support at client locations. This role emphasizes troubleshooting and quick resolution of tech issues while maintaining high-quality customer service.

The ideal candidate will have 2-3 years of desk side support experience, excellent communication skills, and a team-oriented attitude. Comprehensive benefits include 401(k), paid time off, and medical, dental, and vision insurance.