Deskside Tech

NPO USA Inc; Lebanon (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Benefits package

401(k)

Paid time off

Medical, dental, and vision insurance

Job summary

NPO USA Inc. in Lebanon, Indiana, is seeking a Deskside Technician to provide support at client locations. This role emphasizes troubleshooting and quick resolution of tech issues while maintaining high-quality customer service.

The ideal candidate will have 2-3 years of desk side support experience, excellent communication skills, and a team-oriented attitude. Comprehensive benefits include 401(k), paid time off, and medical, dental, and vision insurance.

Qualifications

• Two to three years of desk side support experience fixing printers, desktops, and laptops.
• Excellent verbal and written communication skills.
• Ability to lift up to 50 lbs.

Responsibilities

• Provide deskside support to end-users at client location.
• Diagnose and repair end-user system failures.
• Maintain network device connectivity.

Skills

Desk side support experience

Troubleshooting capability

Network troubleshooting

Ability to communicate technical information

Solid documentation skills

Tools

Troubleshooting tools (e.g., IPCONFIG)

Bitlocker and its command console

Networking protocols (DHCP, DNS)

Job description

Who we are

NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive suite of solutions designed to empower businesses across the globe.

• Cloud Solutions.
• Datacenter Excellence.
• IT Management.
• Cybersecurity.
• Data Governance and Analytics.

What you will do

• The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location.
• You will be a member of a team that interfaces with a support center and a customer IT support team to achieve deliverables supporting the end users.
• We are looking for an energetic, enthusiastic, highly motivated and organized individual.
• A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service.
• Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment.
• Providing installation and upgrading services of hardware and software.
• Diagnosing end user system failures and implementing repair solutions.
• Diagnosing printer and other peripheral device failures and implementing repair solutions.
• Troubleshooting network devices to ensure connectivity from the PC to the network.

What do you need to succeed

• Two to three years of desk side support experience including the ability to fix printers, desktops and laptops.
• Excellent troubleshooting capability.
• Experience in using the following PROTOCOLS: DHCP, and DNS.
• Familiar with IPCONFIG and all its switches.
• Bitlocker, and the Bitlocker Command Console.
• Experience in using troubleshooting tools such as IPCONFIG, and all its switches.
• Wired and wireless network experience.
• Excellent history of responding to service requests and trouble incidents.
• Ability to communicate technical information to non-technical audiences.
• Excellent verbal and written communication skills.
• Solid documentation skills.
• Ability to complete assignments with minimal supervision.
• Ability to search internally/externally for support information.
• Team and customer-oriented attitude.
• Excellent attendance and schedule adherence history.
• Ability to walk and bend and perform labor-related duties of connecting computer equipment.
• Ability lift to 50 lbs. when moving electronic equipment.
• All lifts over 25 lbs. require two or more employees to perform the task.

What you’ll get

• Work with brilliant minds, often within a global capacity.
• Comprehensive Benefits package that includes 401(k), paid time off, medical, dental and vision insurance.