Deskside IT Technician — Onsite Hardware & Peripherals

NPO USA Inc; Waxdale (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

NPO USA Inc is seeking a Deskside Technician in Waxdale, Wisconsin, to provide deskside support to end-users. The role involves troubleshooting hardware and software issues, ensuring connectivity, and delivering high-quality customer service.

The ideal candidate should have 2-3 years of experience in desk-side support, strong communication skills, and a solid ability to resolve technical issues independently. Join our team to help enhance user experiences and uphold service excellence.

Qualifications

• Two to three years of desk-side support experience, including fixing printers, desktops, and laptops.
• Ability to communicate technical information to non-technical audiences.
• Excellent attendance and schedule adherence history.

Responsibilities

• Provide deskside support to end-users on a Single Point of Contact project.
• Diagnose end-user system failures and implement repair solutions.
• Troubleshoot network devices to ensure connectivity from the PC to the network.

Skills

Desk-side support experience

Troubleshooting capability

Communication skills

Wired and wireless network experience

Tools

IPCONFIG

Bitlocker Command Console

Job description

NPO USA Inc is seeking a Deskside Technician in Waxdale, Wisconsin, to provide deskside support to end-users. The role involves troubleshooting hardware and software issues, ensuring connectivity, and delivering high-quality customer service.

The ideal candidate should have 2-3 years of experience in desk-side support, strong communication skills, and a solid ability to resolve technical issues independently. Join our team to help enhance user experiences and uphold service excellence.