Onsite IT Support Technician – End-User & Printer Expert

NPO USA Inc; Oak Brook (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Medical insurance

Dental insurance

Vision insurance

Job summary

NPO USA Inc. seeks a deskside support technician to work onsite at a client location, delivering hands-on IT help to end users on a rapid response service model.

You will join a collaborative team that interfaces with a support center and customer IT team, focusing on timely resolutions, quality service, and clear documentation. The role includes installing and upgrading hardware/software and ensuring network connectivity.

Qualifications

• Two to three years of deskside support experience.
• Experience fixing printers, desktops and laptops.
• Strong troubleshooting with DHCP, DNS, and IPCONFIG.
• Excellent verbal and written communication skills.
• Ability to lift up to 50 lbs.

Responsibilities

• Provide deskside support at client site as part of a larger support team.
• Install and upgrade hardware and software for end users.
• Diagnose end-user system failures and repair.
• Troubleshoot network device connectivity from PC to network.

Skills

Deskside support

Printer repair

Network troubleshooting

Technical communication

Documentation

Team collaboration

Self-motivation

Schedule adherence

Tools

IPCONFIG

DHCP

DNS

BitLocker

Job description

NPO USA Inc. seeks a deskside support technician to work onsite at a client location, delivering hands-on IT help to end users on a rapid response service model.

You will join a collaborative team that interfaces with a support center and customer IT team, focusing on timely resolutions, quality service, and clear documentation. The role includes installing and upgrading hardware/software and ensuring network connectivity.