Deskside Tech

NPO USA Inc; Oak Brook (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Medical insurance

Dental insurance

Vision insurance

Job summary

NPO USA Inc. seeks a deskside support technician to work onsite at a client location, delivering hands-on IT help to end users on a rapid response service model.

You will join a collaborative team that interfaces with a support center and customer IT team, focusing on timely resolutions, quality service, and clear documentation. The role includes installing and upgrading hardware/software and ensuring network connectivity.

Qualifications

• Two to three years of deskside support experience.
• Experience fixing printers, desktops and laptops.
• Strong troubleshooting with DHCP, DNS, and IPCONFIG.
• Excellent verbal and written communication skills.
• Ability to lift up to 50 lbs.

Responsibilities

• Provide deskside support at client site as part of a larger support team.
• Install and upgrade hardware and software for end users.
• Diagnose end-user system failures and repair.
• Troubleshoot network device connectivity from PC to network.

Skills

Deskside support

Printer repair

Network troubleshooting

Technical communication

Documentation

Team collaboration

Self-motivation

Schedule adherence

Tools

IPCONFIG

DHCP

DNS

BitLocker

Job description

Who we are:

NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive suite of solutions designed to empower businesses across the globe. Our expertise spans across several critical domains:

• Cloud Solutions.
• Datacenter Excellence.
• IT Management.
• Cybersecurity.
• Data Governance and Analytics.

What you will do:

• The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location.
• You will be a member of a team that interfaces with a support center and a customer IT support team to achieve deliverables supporting the end users. We are looking for an energetic, enthusiastic, highly motivated, and organized individual.
• A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment. Providing installation and upgrading services of hardware and software.
• Diagnosing end-user system failures and implementing repair solutions. Diagnosing printer and other peripheral device failures and implementing repair solutions.
• Troubleshooting network devices to ensure connectivity from the PC to the network.

What do you need to succeed:

• Two to three years of deskside support experience, including the ability to fix printers, desktops, and laptops. Excellent troubleshooting capability: Experience in using the following PROTOCOLS: DHCP and DNS. Familiar with IPCONFIG and all its switches. Bitlocker and the Bitlocker Command Console.
• Experience in using troubleshooting tools such as IPCONFIG and all its switches.
• Wired and wireless network experience. Excellent history of responding to service requests and trouble incidents. Ability to communicate technical information to non-technical audiences.
• Excellent verbal and written communication skills. Solid documentation skills. Ability to complete assignments with minimal supervision.
• Ability to search internally/externally for support information. Team and customer-oriented attitude.
• Excellent attendance and schedule adherence history.
• Ability to walk and bend and perform labor-related duties of connecting computer equipment.
• Ability lift to 50 lbs. when moving electronic equipment. All lifts over 25 lbs. require two or more employees to perform the task.

What you’ll get:

• Work with brilliant minds, often within a global capacity.
• Comprehensive Benefits package that includes 401(k), paid time off, medical, dental, and vision insurance.

Contact info: [e-mail]