IT Deskside Tech

NPO USA Inc; Racine (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k)

Paid time off

Medical insurance

Dental insurance

Vision insurance

Job summary

NPO USA Inc. is seeking a Deskside Technician to provide support to end-users at their client location in Racine, Wisconsin. The ideal candidate will have 2-3 years of deskside support experience and strong troubleshooting skills for printers, desktops, and laptops.

You will work independently while interfacing with a support center. This role emphasizes high-quality customer service, timely resolution of support requests, and effective communication with non-technical users.

The position offers a comprehensive benefits package including 401(k), medical, dental, and vision insurance.

Qualifications

• Two to three years of deskside support experience.
• Ability to communicate technical information to non-technical audiences.
• Excellent attendance and schedule adherence history.

Responsibilities

• Provide deskside support to end-users on a Single Point of Contact project.
• Diagnose end-user system failures and implement repair solutions.
• Troubleshoot network devices to ensure connectivity.

Skills

Troubleshooting network devices

Excellent verbal and written communication skills

Experience with DHCP and DNS

Ability to fix printers, desktops, and laptops

Tools

IPCONFIG

Bitlocker Command Console

Job description

Who We Are

NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive suite of solutions designed to empower businesses across the globe. Our expertise spans across several critical domains:

• Cloud Solutions.
• Datacenter Excellence.
• IT Management.
• Cybersecurity.
• Data Governance and Analytics.

What you will do

• The Deskside Technician will be providing deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location.
• You will be a member of a team that interfaces with a support center and a customer IT support team to achieve deliverables supporting the end users. We are looking for an energetic, enthusiastic, highly motivated, and organized individual.
• A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be very self-motivated due to the independent nature and responsibility of the environment.
• Providing installation and upgrading services of hardware and software.
• Diagnosing end‑user system failures and implementing repair solutions. Diagnosing printer and other peripheral device failures and implementing repair solutions.
• Troubleshooting network devices to ensure connectivity from the PC to the network.

What Do You Need to Succeed

• Two to three years of deskside support experience, including the ability to fix printers, desktops, and laptops.
• Excellent troubleshooting capability: Experience in using the following PROTOCOLS: DHCP and DNS. Familiar with IPCONFIG and all its switches. Bitlocker and the Bitlocker Command Console.
• Experience in using troubleshooting tools such as IPCONFIG and all its switches.
• Wired and wireless network experience. Excellent history of responding to service requests and trouble incidents.
• Ability to communicate technical information to non-technical audiences.
• Excellent verbal and written communication skills. Solid documentation skills. Ability to complete assignments with minimal supervision.
• Ability to search internally/externally for support information. Team and customer-oriented attitude.
• Excellent attendance and schedule adherence history.
• Ability to walk and bend and perform labor‑related duties of connecting computer equipment.
• Ability lift to 50 lbs. when moving electronic equipment. All lifts over 25 lbs. require two or more employees to perform the task.

What you’ll get

• Work with brilliant minds, often within a global capacity.
• Comprehensive Benefits package that includes 401(k), paid time off, medical, dental, and vision insurance.

Contact Info: [e-mail]