On-Site Desktop Support Specialist - Part-Time (DC)

TriTech Enterprise Systems, Inc.; Washington (District of Columbia); On-site; USD 39,000 - 47,000; Part time

Job summary

TriTech Enterprise Systems Inc. in Washington, DC, is seeking an on-site Desktop Support Specialist for up to 20 hours per week to assist government staff and contractors.

You will resolve incidents by phone, email, live chat, and in-person visits, support Windows 10/11, Mac, and printers, and document progress in ServiceNow and related tools. This part-time role requires strong customer service and problem-solving skills.

Qualifications

• IT certifications required.
• Experience supporting laptops, desktops, and tablets.
• Proficiency with Windows 10/11 and Mac systems.
• Experience with MS Office applications and print services.

Responsibilities

• Aid customers with technical problems for desktops, laptops, printers, and print services.
• Troubleshoot issues via phone, live chat, or on-site visits.
• Provide guidance offsite and onsite to rectify problems.
• Install and maintain software for agency computing platforms and print services.

Skills

IT Certifications

Hardware support

Windows 10/11

Mac support

MS Office 2013/2016/O365

Copier/Printer support

Tools

ServiceNow

Secure print software

Job description

TriTech Enterprise Systems Inc. in Washington, DC, is seeking an on-site Desktop Support Specialist for up to 20 hours per week to assist government staff and contractors.

You will resolve incidents by phone, email, live chat, and in-person visits, support Windows 10/11, Mac, and printers, and document progress in ServiceNow and related tools. This part-time role requires strong customer service and problem-solving skills.