IT Technician I: Onsite & Remote Support

Intelligent Technical Solutions; Washington (District of Columbia); Hybrid; USD 31,684 - 42,044; Full time

Benefits offered by this job

Medical Insurance Plan

Dental & Vision

Paid Time Off

Company-paid training and certification

Job summary

Intelligent Technical Solutions is looking for an IT Technician I in Washington DC. In this role, you will provide onsite and remote IT support, ensuring high-quality assistance for clients. You'll tackle technical issues ranging from system updates to application troubleshooting and basic networking.

The ideal candidate will have strong customer service skills and a detail-oriented mindset, alongside technical expertise in a variety of business applications. Benefits include medical insurance, paid time off, and more.

Qualifications

• Experience in Helpdesk support or similar role.
• Proficient in supporting various business applications.
• Valid driver’s license and access to a vehicle for client visits.

Responsibilities

• Resolve workstation OS, printer, and business application issues.
• Perform basic networking troubleshooting.
• Answer incoming Quick Fix calls from clients.

Skills

Customer service skills

Problem-solving

Windows troubleshooting

Mac OS troubleshooting

Application troubleshooting

Office 365 support

Network troubleshooting

Tools

Office 365

MS Office

Adobe

Active Directory

Backup software

Job description

Intelligent Technical Solutions is looking for an IT Technician I in Washington DC. In this role, you will provide onsite and remote IT support, ensuring high-quality assistance for clients. You'll tackle technical issues ranging from system updates to application troubleshooting and basic networking.

The ideal candidate will have strong customer service skills and a detail-oriented mindset, alongside technical expertise in a variety of business applications. Benefits include medical insurance, paid time off, and more.