On-Site Tier II IT Support Engineer - DC (Contract)

DAG Tech; Washington (District of Columbia); On-site; USD 44,000 - 56,000; Part time

Job summary

DAG Tech in Washington DC is seeking a Tier II IT Support Engineer to join the Engineering Operations team. You will provide frontline support, configure devices, troubleshoot networks and cloud services, and document solutions for end-users on-site.

This contract role offers ongoing on-site support in Washington, DC, with 10–40 hours per week and hourly rates between $32 and $41. The ideal candidate combines strong customer service with solid technical writing and a professional, reliable

Qualifications

• Support end-users with efficient resolutions.
• Build and maintain accurate technical documentation including time tracking.

Responsibilities

• Front-line IT support for end-users on workstations, laptops and mobile devices.
• Troubleshoot network connectivity and video conferencing systems.
• Onboard and offboard users; manage cloud services accounts and passwords.

Skills

professionalism

customer service

team player

multi-tasking

clear judgment

Tools

Windows

Mac

iPhone

Android

Microsoft 365

Google Workspace

Zoom

Ethernet

Wireless

Firewall

Router

Job description

DAG Tech in Washington DC is seeking a Tier II IT Support Engineer to join the Engineering Operations team. You will provide frontline support, configure devices, troubleshoot networks and cloud services, and document solutions for end-users on-site.

This contract role offers ongoing on-site support in Washington, DC, with 10–40 hours per week and hourly rates between $32 and $41. The ideal candidate combines strong customer service with solid technical writing and a professional, reliable