Senior IT Support Specialist (Onsite)

Gointellects Inc.; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Job summary

Gointellects Inc. is seeking a Customer Support Senior to support the DC Government client in Washington, DC onsite. The role requires delivering technical assistance, resolving issues, and maintaining clear communication with end users and internal teams to ensure timely problem resolution.

You will document incidents, coordinate with stakeholders, and contribute to ongoing improvements in support processes, while applying strong analytical and teamwork skills to meet operational objectives.

Qualifications

• Bachelor’s degree or equivalent experience in IT or related field.
• Experience providing technical support to users.
• Ability to document and track incidents.

Responsibilities

• Provide technical assistance to computer system users on varied issues.
• Identify, research, and resolve technical problems promptly.
• Respond to calls, emails, and requests for support.
• Document, track, and monitor problems for timely resolution.
• Assist in changes, upgrades, and new products to ensure compatibility.

Skills

Strong communication

Technical troubleshooting

Customer service

Team collaboration

Education

Bachelor’s degree in IT or related field

Job description

Gointellects Inc. is seeking a Customer Support Senior to support the DC Government client in Washington, DC onsite. The role requires delivering technical assistance, resolving issues, and maintaining clear communication with end users and internal teams to ensure timely problem resolution.

You will document incidents, coordinate with stakeholders, and contribute to ongoing improvements in support processes, while applying strong analytical and teamwork skills to meet operational objectives.