Onsite IT Support Specialist - Client-Focused

MCPC; Canton (OH); On-site; USD 23,000 - 32,000; Full time

Job summary

MCPC is seeking an Onsite Support Technician in Canton, Ohio to deliver advanced onsite desktop and peripheral support. You’ll work with the Service Delivery teams to resolve issues quickly, image and deploy devices, and maintain asset documentation.

Ideal candidates have Tier II/III experience, strong Windows and AD knowledge, and solid customer-service skills, with the ability to prioritize tasks in a fast-paced environment.

Qualifications

• Experience providing Tier II/III desktop support in an enterprise environment.
• Strong knowledge of Windows OS, Microsoft 365, and desktop hardware.
• Experience with AD, user accounts, and ticketing systems.
• Excellent communication and customer-service orientation.

Responsibilities

• Provide advanced onsite desktop, laptop, mobile, and printer support.
• Troubleshoot hardware, software, operating system, and network issues.
• Liaise with end users, Remote Service Desk, and engineering teams.
• Escalate complex incidents for root-cause analysis and permanent fixes.
• Install, image, deploy, and maintain end-user devices and software.
• Support workstation moves, adds, changes, upgrades, and refreshes.
• Document incidents, resolutions, assets, and configurations in ticketing systems.
• Monitor system performance and suggest stability improvements.
• Coordinate with hardware vendors for repairs and warranty work.
• Adhere to MCPC service standards and SLAs.
• Complete Access Requests (COMPREQ) per security approvals.
• Provide professional, customer-focused support and build client relationships.

Skills

Tier II/III support

Customer service

Troubleshooting

Communication skills

Independent worker

Education

Associate degree in Information Technology

Equivalent experience

Certifications (e.g., CompTIA A+/Network+/Microsoft)

Tools

Active Directory

Microsoft 365

Ticketing systems

Windows OS

Printers & peripherals

Job description

MCPC is seeking an Onsite Support Technician in Canton, Ohio to deliver advanced onsite desktop and peripheral support. You’ll work with the Service Delivery teams to resolve issues quickly, image and deploy devices, and maintain asset documentation.

Ideal candidates have Tier II/III experience, strong Windows and AD knowledge, and solid customer-service skills, with the ability to prioritize tasks in a fast-paced environment.