Onsite Support Technician

MCPC; Canton (OH); On-site; USD 23,000 - 32,000; Full time

Job summary

MCPC is seeking an Onsite Support Technician in Canton, Ohio to deliver advanced onsite desktop and peripheral support. You’ll work with the Service Delivery teams to resolve issues quickly, image and deploy devices, and maintain asset documentation.

Ideal candidates have Tier II/III experience, strong Windows and AD knowledge, and solid customer-service skills, with the ability to prioritize tasks in a fast-paced environment.

Qualifications

• Experience providing Tier II/III desktop support in an enterprise environment.
• Strong knowledge of Windows OS, Microsoft 365, and desktop hardware.
• Experience with AD, user accounts, and ticketing systems.
• Excellent communication and customer-service orientation.

Responsibilities

• Provide advanced onsite desktop, laptop, mobile, and printer support.
• Troubleshoot hardware, software, operating system, and network issues.
• Liaise with end users, Remote Service Desk, and engineering teams.
• Escalate complex incidents for root-cause analysis and permanent fixes.
• Install, image, deploy, and maintain end-user devices and software.
• Support workstation moves, adds, changes, upgrades, and refreshes.
• Document incidents, resolutions, assets, and configurations in ticketing systems.
• Monitor system performance and suggest stability improvements.
• Coordinate with hardware vendors for repairs and warranty work.
• Adhere to MCPC service standards and SLAs.
• Complete Access Requests (COMPREQ) per security approvals.
• Provide professional, customer-focused support and build client relationships.

Skills

Tier II/III support

Customer service

Troubleshooting

Communication skills

Independent worker

Education

Associate degree in Information Technology

Equivalent experience

Certifications (e.g., CompTIA A+/Network+/Microsoft)

Tools

Active Directory

Microsoft 365

Ticketing systems

Windows OS

Printers & peripherals

Job description

Tagged: desktop support, helpdesk support, IT support

The Onsite Support Technician works closely with MCPC's Service Delivery teams, engineers, and client stakeholders to ensure technology issues are resolved efficiently, systems remain operational, and users can perform their jobs with minimal disruption. This position requires strong technical expertise, excellent communication skills, and a customer-first mindset.

Key Responsibilities

• Provide advanced onsite technical support for desktop, laptop, mobile device, printer, and peripheral issues.
• Troubleshoot and resolve escalated hardware, software, operating system, and network connectivity problems.
• Serve as a liaison between end users, the Remote Service Desk, and engineering teams to ensure timely issue resolution.
• Escalate complex incidents to specialized support teams and collaborate on root cause analysis and permanent solutions.
• Install, configure, image, deploy, and maintain end-user devices and associated software applications.
• Support workstation moves, adds, changes, upgrades, and technology refresh initiatives.
• Maintain accurate documentation of incidents, resolutions, asset information, and system configurations within ticketing systems.
• Monitor system performance, identify recurring issues, and recommend improvements to enhance stability and user experience.
• Coordinate with hardware vendors and third-party providers for repairs, warranty work, and system upgrades.
• Adhere to MCPC service standards, processes, and documentation requirements while meeting established service level agreements (SLAs).
• Completes Access Requests(COMPREQ) based on approval form security access.
• Provide professional, customer-focused support while building strong relationships with client end users and stakeholders.

Qualifications

• Experience providing Tier II/Tier III desktop support in an enterprise environment.
• Strong knowledge of Microsoft Windows operating systems, Microsoft 365 applications, and desktop hardware.
• Experience supporting printers, mobile devices, peripherals, and basic network connectivity issues.
• Familiarity with Active Directory, user account administration, and ticketing systems.
• Strong troubleshooting, problem-solving, and analytical skills.
• Excellent verbal and written communication skills with a customer-service orientation.
• Ability to prioritize multiple tasks and work independently in a fast-paced environment.
• Associate degree in Information Technology or equivalent experience preferred.
• Industry certifications such as CompTIA A+, Network+, Microsoft, or similar certifications are a plus.

Why MCPC?

At MCPC, we are committed to delivering exceptional technology solutions and support experiences for our clients. Our Onsite Support Technicians play a critical role in helping organizations stay productive by providing responsive, professional, and reliable technical support while embodying MCPC's core values of service, accountability, innovation, and teamwork.

Salary Range

$20 - $22

Posted:

Wednesday, August 12, 2026

Job #

465