Help Desk Desktop Support

Insight Global; Columbus (OH); On-site; USD 27,552 - 37,195; Full time

Job summary

A leading staffing firm is seeking a PC/Desktop Support Technician to work on-site in Columbus, Ohio. This entry-level role involves desktop support, imaging, and customer service. Candidates should have 3+ years of helpdesk experience and be adept at troubleshooting Windows 10 and 11 OS. A competitive pay rate of $20-$27 per hour is offered for this contract position.

Qualifications

• 3+ years experience in helpdesk or desktop support.
• Experience troubleshooting Windows 10 and 11 OS.
• Familiarity with imaging and deploying machines.

Responsibilities

• Provide onsite desktop support in Columbus, Ohio.
• Perform basic troubleshooting for tier 1 & 2 problems.
• Independently image or reimage equipment for deployment.

Skills

Helpdesk experience

Windows 10 OS troubleshooting

Windows 11 OS troubleshooting

Peripheral device troubleshooting

Microsoft Intune experience

Windows Autopilot experience

Imaging and deploying machines

Minor hardware repairs

Customer service skills

Tools

SCCM

Job description

Overview

Pay rate $20-$27hr. A client of Insight Global is looking for a PC/Desktop Support technician to work onsite 5 days a week in Columbus, Ohio. Seeking a PC Technician with primary responsibilities around desktop support, imaging and customer service. Performs basic workstation troubleshooting and maintenance by collection of information to respond and or resolve routine tier 1 & 2 problems.

Base pay range

$20.00/hr - $27.00/hr

REQUIRED SKILLS AND EXPERIENCE

• 3+ years experience in a helpdesk, PC/desktop support type role resolving routine tier 1 & 2 issues
• Experience troubleshooting Windows 10 OS and Windows 11 OS
• Experience troubleshooting peripheral devices, including printers, scanners, and Apple mobile devices
• Experience with Microsoft Intune preferred but not required
• Experience with Microsoft Windows Autopilot preferred but not required
• Experience imaging and deploying machines, preferably using SCCM (similar tools are fine)
• Experience in installing and performing minor repairs to hardware, software, or peripheral equipment
• Ability to provide basic diagnosis, analysis and resolution of issues to customers
• Experience supporting users both over the phone remotely, and in person
• Experience with telephone support related to networking or connectivity issues
• Worked on a Windows deployment or refresh of end point hardware/Windows migration
• Excellent soft skills and customer service

NICE TO HAVE SKILLS AND EXPERIENCE

JOB DESCRIPTION

Pay rate $20-$27hr. A client of Insight Global is looking for a PC/Desktop Support technician to work onsite 5 days a week in Columbus, Ohio. Seeking PC Technician with primary responsibilities around desktop support, imaging and customers service. Performs basic workstation troubleshooting and maintenance by collection of information to respond and or resolve routine tier 1 & 2 problems. May be used from time to time to support the ITS Call Center when needed. Basic Duties: Provides telephone support related to networking or connectivity issues. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Provides basic diagnosis, analysis and resolution of issues for customers. Independently images and or reimages equipment in preparation for deployment.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT System Training and Support