On-Site PC Support Technician – Troubleshooting & Client Care

Worldwide TechServices; Mansfield (OH); On-site; USD 26,000 - 38,000; Full time

Job summary

Worldwide TechServices seeks a Dynamic PC Support professional to perform troubleshooting and client-facing service on desktops and laptops in Mansfield, OH. You will interact with clients, address issues, and respond promptly while supporting desk side applications and infrastructure where needed.

Responsibilities include handling service calls within SLAs, reporting activities, and maintaining asset control.

Qualifications

• Technical school certification or equivalent, 0–2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs

Skills

Customer service

Technical knowledge

Communication skills

Driver's license

Equipment handling

Education

Technical certificate or equivalent

Tools

OEM Certifications

Job description

Worldwide TechServices seeks a Dynamic PC Support professional to perform troubleshooting and client-facing service on desktops and laptops in Mansfield, OH. You will interact with clients, address issues, and respond promptly while supporting desk side applications and infrastructure where needed.

Responsibilities include handling service calls within SLAs, reporting activities, and maintaining asset control.