Onsite Desktop Support Technician - Hardware & User Support

Creative Solutions Services, LLC; Cincinnati (OH); On-site; USD 20,664,000 - 34,440,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre‑tax benefits

Job summary

CompucomStaffing, a division of CompuCom Systems, is seeking a Desktop Support Technician for an onsite role in Cincinnati, OH. You will repair, test, image hardware, install, configure and troubleshoot end-user PCs, printers and peripherals, and provide face-to-face support at the client site.

The position requires 3–6+ years of PC hardware/software experience, a customer‑focused mindset, basic networking and the ability to manage multiple tickets and projects independently.

Qualifications

• Minimum 3 to 6+ years of experience supporting PC Hardware and software.
• Use a Confident, Positive Attitude to deliver great customer experience and to be invigorated by constant personal interaction.
• Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues.
• Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.
• Get work done independently, and for attendance for availability to work scheduled hours.
• Ability to handle multiple projects.
• Experience working in an enterprise environment.

Responsibilities

• Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware.
• Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.
• Ensure that all tickets requiring follow‑up work and/or calls receive appropriate attention.
• Comfortable with face‑to‑face interactions as will be required to provide technical support to end users in‑person at the customer’s site.
• Back up and burn end user data.
• Assist in developing and documenting improvements to current processes.
• Assist other coworkers in resolution of end users’ technical issues across the program.
• Assist Site Leader in the execution of established processes and escalations.

Skills

PC hardware support

Customer service focus

Basic network troubleshooting

Hardware components diagnosis

Independent work

Multi-project handling

Enterprise environment experience

Tools

Windows OS

Outlook

Printer networking

Job description

CompucomStaffing, a division of CompuCom Systems, is seeking a Desktop Support Technician for an onsite role in Cincinnati, OH. You will repair, test, image hardware, install, configure and troubleshoot end-user PCs, printers and peripherals, and provide face-to-face support at the client site.

The position requires 3–6+ years of PC hardware/software experience, a customer‑focused mindset, basic networking and the ability to manage multiple tickets and projects independently.