Onsite IT Support Specialist - A/V & Endpoints

Irvine Technology Corporation; California; On-site; USD 75,000 - 85,000; Full time

Job summary

Irvine Technology Corporation is seeking a Technology Support Analyst to deliver advanced technical support and an exceptional end-user experience. This role supports workplace technology, troubleshoots issues, and collaborates with teams to keep daily operations running smoothly.

The ideal candidate has 3+ years of IT support experience, strong Windows and Microsoft 365 skills, and hands-on hardware/A/V proficiency.

Qualifications

• Associate or Bachelor's degree in Information Technology or a related field, or equivalent professional experience.
• 3+ years of experience in IT support, desktop support, or technical support, preferably in a professional services environment.
• Strong proficiency with Windows operating systems, Microsoft 365 applications, and remote troubleshooting tools.
• Hands-on experience with hardware installation, configuration, repair, and A/V conferencing technologies such as Zoom, Microsoft Teams Rooms, or Crestron.
• Strong troubleshooting, communication, and customer service skills, with experience managing support tickets and resolving technical issues.

Responsibilities

• Provide in-person and remote technical support, troubleshooting hardware, software, network connectivity, and system-related issues.
• Install, configure, deploy, and maintain desktops, laptops, mobile devices, peripherals, and workstation equipment.
• Support audio/visual systems, video conferencing platforms, and meeting room technology, including Microsoft Teams and Zoom.
• Manage and resolve technical support tickets, document solutions, and serve as an escalation resource for complex issues.
• Collaborate with IT teams on system maintenance, endpoint security, equipment deployments, and technical improvement initiatives.

Skills

Customer service

Problem solving

Communication

Team collaboration

Education

Associate or Bachelor's degree in IT

Tools

Windows OS

Microsoft 365

Remote troubleshooting tools

Video conferencing (Zoom, Teams)

A/V systems

Job description

Irvine Technology Corporation is seeking a Technology Support Analyst to deliver advanced technical support and an exceptional end-user experience. This role supports workplace technology, troubleshoots issues, and collaborates with teams to keep daily operations running smoothly.

The ideal candidate has 3+ years of IT support experience, strong Windows and Microsoft 365 skills, and hands-on hardware/A/V proficiency.